ADT-Monitored Home Security from Protect Your Home - Home Security System Review - 2019
Odds are you don’t have to walk far down your street to spot an ADT yard sign. That’s because over 8 million families choose monitoring from ADT, the oldest—and possibly the most trusted—home security provider in the U.S. Protect Your Home is ADT’s only Authorized Premier Provider, and this partnership combines ADT’s monitoring services with Protect Your Home’s customized protection plans and professional installation.
Protect Your Home offers a broader range of services than its competitors. You can choose from wireless or hardwired systems, and from basic protection to advanced smart home automation. Equipment from Protect Your Home includes video surveillance, smart locks, life safety features, intruder detection, and home automation with voice recognition.
Protect Your Home uses security equipment by ADT and DSC. Warranty only comes if you choose a security package with Equipment Service Protection. Equipment Service Protection provides an extended limited warranty on all of your home security equipment.
ADT owns 6 monitoring centers that service Protect Your Home customers—and provides 24/7 professional security monitoring.
Protect Your Home offers different levels of ADT® Pulse app control that include ADT® Pulse, ADT Pulse® + Video, and ADT Pulse® + Home Automation. These options allow you to manage your home security from your smartphone or smart device. Dependent on the level of ADT Pulse® that you choose, you can view live video from your security cameras, answer your video doorbell, lock and unlock your smart locks (and more) all from your smartphone.
Protect Your Home also offers a basic home security package that connects to your landline.
Protect Your Home offers a laundry list of equipment from security cameras, video doorbells, smart locks, smart plugs for lights and small appliances, keychain remotes, high-decibel sirens with lights, digital touchpads, control panels, motion sensors, door and window sensors, glass break sensors, garage door sensors, flood detectors, heat sensing smoke detectors, and carbon monoxide detectors.
The ADT® Pulse app is user-friendly and allows you to view and manage your home security on the go. You can arm and disarm your security system, view open doors and windows, and receive security alerts, all on your smartphone. ADT® Pulse + Video and ADT® Pulse + Home Automation include extra features such as live video camera feeds, doorbell video and two-way audio, smart locks control, and control of lights and small appliances via smart plugs.
Protect Your Home offers video surveillance cameras and video doorbell cameras. With ADT® Pulse + Video, video can be live-streamed to your smartphone.
As far as home automation goes, ADT® Pulse helps you to automate lights and small appliances (with smart plugs), and door locks. The system also integrates with Amazon’s Alexa. Alexa integration allows you to use voice commands to arm and disarm your system, control lights and small appliances, and lock and unlock smart locks.
With ADT® Pulse, ADT® Pulse + Video, and ADT® Pulse + Home Automation you can:
- Arm/disarm your system
- Check the status of your sensors, doors, and windows
- View live and recorded video
- View live and recorded video from your video doorbell, and communicate with two-way audio
- Use voice commands to control your system with Amazon’s Alexa
- Control lights, small appliances, and smart locks
Protect Your Home also offers pet-friendly home security solutions. No matter the size or weight of your pet, Protect Your Home will work with you to create a home security plan that will accommodate your furry friend. Solutions include infrared motion sensors that ignore pets up to 60 pounds, and door and window sensors that cover all potential entry points of your home.
Protect Your Home offers customized home security solutions. This includes a home visit with a risk assessment—focused on your home and needs—and installation by a professional Security Advisor.
Basic home protection starts at $27.99 (new customers with a landline) and goes up in cost depending on the options you choose. However, Protect Your Home offers new customers $850 in free security equipment when they sign a three-year monitoring contract. The installation fee is $99+ dependent on extra options you choose, such as video cameras and smart locks.
The three-year monitoring contract includes a six-month ADT Money-Back Guarantee. Meaning ADT accepts cancellations without penalty during the first six months if it fails to resolve any installation/service-related concern.
Beyond that, you are charged 75% of the remainder of your contract if you bail early. If you move, you can take your system with you, but expect to pay a fee.
Possible Homeowners insurance savings may be one of the best reasons to choose an ADT-monitored home security system from Protect Your Home versus a competitor. Insurance companies tend to favor security companies with multiple monitoring centers, such as ADT.
Protect Your Home is ADT’s only Authorized Premier Provider, and they have helped protect over 2 million families. Their headquarters, customer service, and sales centers are located in Indiana. There are Service Centers with Security Advisors located nationwide.
Customer support is available Monday through Friday 9 a.m.-10 p.m., Saturday-Sunday 9 a.m.-6 p.m. E.T.
If they can’t resolve your issue over the phone, you will need to schedule an appointment with a technician.
If you have questions, you can reach a representative on the phone, visit Protect Your Home’s Twitter and Facebook accounts, or browse the company’s extensive knowledge base.
ADT monitoring is available 24/7, with six monitoring centers to ensure continuous monitoring.
Protect Your Home offers professional installation by a certified Security Advisor, and DIY is not an option. Installation price begins at $99 and goes up depending on the extra options you choose.
What to expect: A certified Security Advisor will arrive at your appointment time to discuss security options, complete a home risk assessment, and customize a security plan for your home and family. Once the installation is complete, the Security Advisor will offer an in-home tutorial, help set your ADT Pulse® app (if applicable), and answer any questions about your new system.
Things to consider
- Protect Your Home does a hard credit check.
- You own the equipment, but you are also responsible for the upfront cost.
- ADT monitoring is more expensive than some of its competitors, and you sign a three-year contract.
- You have three days to back out of a contract – by law.
- Ask your sales rep about current promotions to minimize the equipment cost.
ADT-monitored home security from Protect Your Home is an excellent and dependable choice. It’s high-tier and professional—with ADT monitoring and Protect Your Home professional installation—but there are lower-priced alternatives, especially if you are willing to install a system yourself, and if monitoring is not your first priority. For new customers, it is worthwhile to speak with a sales agent to learn about potential new customer savings and equipment packages.
- Wireless or hardwired
- Security video cameras
- Home automation with Amazon Alexa integration
- Conditional six-month trial
- Six ADT monitoring centers
- Professional installation and customized risk assessment of your home
- ADT Pulse® mobile app
- Smart home automation equipment: video doorbell with two-way audio, smart locks, light and small appliance smart plugs
- Pet-friendly security options
- Equipment is yours
- Three-year contract
- More expensive than some others
- Warranty not included in all packages
- No DIY installation