Quality and Warranty
Link uses quality equipment from 2GIG, GE, and Honeywell, which comes with a three-year warranty. Under warranty, the company is responsible for resolving any device issues and replacing any faulty equipment.
You are not cornered into a pre-set package with the hardware you don’t need. Instead, you get to choose the equipment you need, while the cost of each item is competitive (starting at $22 and up to $112), and easily accessible on their website.
Link Interactive sensors roster includes your typical sensors for doors and windows, recessed doors, plunger-type wireless doors, bypass door and window contact and motion sensors, tilt, glass break, water leak, heat, smoke and freezer sensors, carbon monoxide, disaster sensors, and heat detector.
A basic security package includes a control panel, a keychain remote, environmental sensors, three entry sensors, one infrared motion sensor, a high-decibel siren, a yard sign, and window decals. You can add extra devices at any time. The company offers some advanced sensors you won’t find with other providers, such as a firefighter module and smart motion sensor. The latter comes with an integrated infrared camera that takes a snapshot of an intruder and sends it to your mobile app.
Examples of advanced tech include glass break sensors, automated door locks, clip-on panic button, outdoor and indoor cameras, keypad door locks, and remote control for lights, thermostat, and other Z-Wave compatible appliances.
Features
Mid- and top-tier monitoring plans feature hands-free voice communication via the control panel. That way, emergency operators can contact you and determine if they need to dispatch first responders.
The panic pendant is waterproof and clip-on, meaning you can wear it on a belt, or around your wrist or neck. They are safe to use in a bath or shower and provide an excellent backup for medical emergencies and break-ins.
Home automation features include centralized control of lights, temperature, dimmers, door locks, and third-party Z-Wave compatible smart devices you can control via your mobile app remotely.
Geo-services enable your alarm system to automatically activate when your smartphone leaves the property.
The mobile app allows you to arm/disarm the system, view video feeds, and control smart home devices.
Link’s video surveillance includes wireless indoor and outdoor cameras that support hi-res video and night vision and can pan and tilt. The Skybell doorbell camera features motion detection, two-way audio, doorbell-triggered video clips, night vision, and HD video.
Price
Link Interactive has a 30-day money-back guarantee and a full refund, no questions asked.
Link’s flexible contract terms come in 12-, 24-, or 36-month flavors. Should you choose to bail early, you must pay the remaining balance on your contract, or at least 75% of it.
Their pricing structure is as follows (equipment costs excluded):
- Standard – $30.99/mo, professional monitoring, cellular connectivity, two-way voice to the monitoring station, intrusion, fire, crash and smash alarm, smoke, fire, and CO detectors.
- Gold – $35.99/mo, includes all the features of Standard plus home automation features, such as a remote control app, energy management, lights, locks, and thermostat control.
- Elite – $40.99/mo, bundles all the above features and adds HD video monitoring on-demand and scheduled, and motion-activated video recording.Equipment and activation fee – $0.
Note: Link provides a three-year guaranteed rate lock, so your bill doesn’t go up throughout the length of your contract.
Support
Link stands out from the crowd with its no-pressure, genuine approach to prospects and customers. You can count on getting the information you need without being pushed into a commitment. This approach – and efficient tech support – has earned the company overwhelmingly positive reviews from its customers.
Tech support is available 24/7 via phone and live chat, while the sales reps are available from 7:00 a.m. to 9:00 p.m. MST.
Installation
Link offers DIY installation guides while the equipment ships pre-programmed and ready for mounting. It’s either freestanding or peel-and-stick, so no drilling is required. The only tool you need is a Phillips screwdriver for the control panel. The control panel and cameras require a power outlet, but also come with backup batteries, which are easy to replace.
If you need help, Link’s tech support is live 24/7.
Controlling Link’s system is simple with its keychain remote, touchscreen control panel and its robust mobile app.
Things to Consider
Link offers two versions of control panels – 2GIG Go!Control and IQ Panel 2. Both are touchscreen and have the two-way talk with your monitoring station.
IQ Panel 2 has a larger display, supports HD video, and a camera that takes a snapshot every time the system is disarmed. It also costs $200, while the 2GIG panel comes standard with your system at no extra cost. If you buy the IQ Panel 2, you get three door/window sensors and one motion sensor for free, which is still more expensive if you buy the same sensors separately and go with the standard 2GIG panel.
But IQ Panel 2 has some unique features, such as data encryption for every sensor, and support for more user codes and sensors.
Important Tips
- Although the control panel needs to be plugged in, it has a backup battery that lasts 24 hours if the wiring should be cut or during a power outage.
- A smash and hit protection feature sends a signal to the station should an intruder break the control panel.
- The Skybell doorbell camera requires excellent WiFi signal, so consider installing a WiFi range extender if your home WiFi doesn’t reach your porch.
- Link offers “agreement discounts” if you sign a contract.
