Quality and Warranty
Link Interactive provides a 2-3-year warranty on the equipment it sells – GE, 2GIG, and Honeywell. Under warranty, the provider is responsible for replacing faulty sensors and fixing any device issues.
With Link, you buy your equipment instead of leasing it. This means you can choose your components, and use them with another security provider at a later point. At the same time, it also means a reasonably hefty upfront payment for your hardware.
Fortunately, the equipment you buy via Link is priced competitively ($22-$112).
Features
Link Interactive medical alert system comes down to two devices – its wearable panic button and a keychain remote.
The wireless, water-resistant panic button PANIC1 is a competitive little gizmo with a 350 feet range around your base station. It’s portable, and ships with a wealth of accessories – a necklace cord, a wristband, and a belt clip, as well as several multi-functional clips and a wall mount you can use to attach the button to a wall or any other surface.
You can use the panic button in the shower because it is water resistant, but you don’t want to submerge it entirely since water-resistant is not exactly waterproof.
The panic button transmits your distress signal to your base station regardless of whether your home security system is armed or disarmed.
Highlights include:
- You need to press the panic button during five seconds to trigger the distress signal.
- Its lithium battery, Panasonic CR2032, should last up to 3 years.
- 350-feet range around the base console means you can use it from the yard or garden.
- It can be programmed to stand for either police or medical help.
- It comes with a red LED light, which activates to confirm the panic button has been triggered.
- It’s plastic, white with a gray button, but not the most compact panic device out there, at 1.65 x 1.20 x 0.50 inches.
- It comes with an excellent selection of accessories so that you can wear it on a belt, around your wrist or neck, or attach to almost any surface.
- It doesn’t play well with cold temperatures since its operating range is 32° to 120°F (0° to 49°C).
- The warranty is two years.
Link Interactive four-button keychain remote KEY2 is a convenient way of arming/disarming your system or setting off a distress signal.
It’s small, portable and uniquely identified, meaning each key fob is attached to a specific user within your system. You can have up to eight keychain remotes on your system.
Highlights include:
- Its lithium coin battery, Panasonic CR2015, should last up to 5 years.
- The wireless signal range is up to 350 feet around your base station.
- It’s plastic, black and pretty standard in size.
- It’s not water-resistant, and it doesn’t tolerate freezing temperatures.
- It’s covered by a two-year warranty and ships with a key ring.
- You can operate your garage door opener with a GDR1 interface.
Your control panel also comes with the two-way voice communication feature, meaning your monitoring station agents can talk to you directly through the base console when you trigger an alert.
It’s a convenient way for the monitoring station to determine if they need to dispatch medical, fire, or police help.
If you opt for a video surveillance plan, you can access your indoor and outdoor cameras live feed to keep tabs open on your loved ones if they have health issues.
Price
Link is more flexible than many of its direct competitors, offering a 30-day money-back guarantee complete with a full refund, no questions asked.
The provider offers three monitoring plans – Standard at $29.99/mo, Gold $35.99/mo, and Elite $40.99/mo. All subscriptions include 24/7 professional monitoring for security, fire, and medical alerts.
Each plan is available in 12-, 24-, or 36-month contracts. The early cancellation fee is 75%-100% of the remaining balance on your contract.
Once you decide on a plan, Link Interactive helps you create a customized solution based on the equipment you need. There is no activation fee, while the price of your hardware depends on the items you choose.
For instance, a panic button is priced at $37, while a single keychain remote will set you off $24.
Link also offers a three-year guaranteed rate lock, so your monthly rate remains unchanged during the length of your contract.
Support
Link outsources the 24/7 monitoring to two AvantGuard monitoring centers. AvantGuard is considered one of the best in the industry, with approximately 20 seconds response time. But there is no response-time guarantee, however.
When you trigger the panic button, it sends a signal to your control panel that notifies the monitoring station. A monitoring agent then tries to reach you via the two-way voice communication in your control panel or by phone to verify the incident and dispatch help. If you do not answer the phone, the monitoring center contacts the authorities.
Link Interactive technical support is available 24/7 by phone and via live chat, earning the company overwhelmingly positive reviews from its customers.
Installation
There is no professional installation with Link – you take care of the business with a Phillips screwdriver and DIY installation guides. If you need help, the tech support is available via live chat around the clock.
Things to Consider
- Link offers two versions of base stations – 2GIG Go!Control and IQ Panel 2, both touchscreen and have the in-built two-way talk feature. As far as adding and configuring a sensor is concerned, the IP Panel 2 seems to have a more user-friendly and modern interface than 2GIG, but it’s also pricier.
- It only works with the cellular connection.
Important Tips
Ask for “agreement discounts” with long-term contracts.
