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Vivint Medical Alert System Review

Vivint Medical Alert System Review

Vivint's home security system integrates medical monitoring designed for children, senior customers living alone, and people with special health needs. Its system is a robust, proprietary build that comes with professional installation, a broad range of devices, and medical pendants. It’s not cheap, but Vivint is available in contract and contract-less options.


Quality and Warranty

Vivint proprietary equipment comes with a 120-day warranty. It’s sleek, robust, and stands out from the crowd of generic lookalike devices you will find with many other providers. Its medical pendants are also discreet and inconspicuous, and you can wear them any way you like.


Features

Vivint's medical monitoring feature consists of medical pendants and Vivint's wireless alarm control panel.

SkyControl is the provider’s 7-inch touchscreen panel that allows you to pair your sensors with your security system, arm/disarm your system, lock doors, view live and recorded video feed from your security cameras, and control your Z-Wave-powered smart home automation devices. It also lets you activate emergency services directly.

Vivint's customizable remote not only allows you to arm and disarm the system remotely but comes with a panic button. It’s customizable because you can assign it different functions based on your needs – adjust lights, lock doors, or call the emergency services.

Your control panel also comes with the two-way voice communication. When you press the panic button, your monitoring station contacts you directly via your panel to confirm whether police or medical responder is necessary.

The Panic Pendant has a 300-feet range around your control panel and is temperature- and water-resistant. It withstands humidity and temperatures 32° F to 120° F, but you shouldn’t submerge it in water.

It is compact at 1.65x1.20x0.5 inches weighing less than an ounce, but also discreet enough to come across as a fitness tracker. You can wear it as a necklace, belt, wristband, or lanyard. Alternatively, you can attach it to a wall or car visor.​


Price​

Contract and contract-less options are available with Vivint:

  • No-contract – if you buy your equipment up front, you can choose to pay for your security and medical monitoring on a month-to-month basis. No early cancellation fees are involved.
  • FlexPay is Vivint’s way of luring you into a 42-60-month contract. You can pay for your equipment in monthly installments, but the cancellation fee is 100% of whatever is left on your contract.

Vivint has two monitoring plans:

  • Smart Home at $39.99/mo – 24/7 monitoring, mobile app, alert notifications
  • Smart Home Video at $49.99/mo – adds full home automation integration on top of security monitoring

Medical pendants are listed under the additional equipment you can buy for $34.99 each.


Support

Instead of contracting a third-party monitoring company, Vivint owns and operates its monitoring stations. Its emergency support is live 24/7/365.

When you press the panic button for at least 3 seconds, your medical pendant sends an emergency alert to the monitoring station. LED illumination confirms your signal was sent.

Once the monitoring station receives your alert, a Vivint agent contacts you in under 10 seconds – the standard set by the company. The monitoring specialist calls you directly through the two-way voice communication in your control panel to assess the situation and dispatch help.

If you do not respond, the monitoring station dispatches police to your home.

On a side note, Vivint customer service responsible for technical troubleshooting, installation and sales has generated numerous negative customer reviews. The company’s misleading sales tactics have earned Vivint quite a few lawsuits in several states. Lengthy queues on tech support can be daunting, too.


Installation

Vivint technicians install your system, and the installation fee is $49.99. Any technical issue that requires troubleshooting by a Vivint technician will set you off another $49.99 if you can’t solve the issue by yourself.

To add a medical pendant to your system, you fill out a form on the company website to have it shipped to you. Once you have it, you must contact Vivint Smart Home Specialist by chat or phone to have it added to your system. That’s a little convoluted and more complicated than allowing the customer add a preconfigured pendant without waiting for the tech support.

Using your medical pendant is hassle-free. In older models, press the panic button for 2-3 seconds and wait for the LED light on the top of the pendant to come on at least for one second to confirm the signal transmission. Next-gen pendants have LED lights on their top and bottom and flesh red when activated.

Once your signal is sent, your control panel siren should sound, and Vivint 24/7 monitoring station is alerted.​


Things to Consider

  • The Vivint medical pendant only works within the 300-feet range of your touchscreen panel. If there are walls or floors in the way, the range is smaller. Some companies have GPS tracking in their pendants and can track you anywhere you are when you trigger an alert.
  • The pendant is water-resistant, meaning you should not submerge it in water. Some competitors offer waterproof pendants you can wear while having a bath.
  • Vivint requires excellent cellular signal strength – not ideal for rural areas.
  • 100% cancellation fees paired with 3.5-5-year contracts may be off-putting.
  • Vivint offers no money-back guarantee.

Important Tips

  • If your pendant is triggering false alarms, check it to ensure the panic button is not stuck. If your pendant has gotten wet or has been dropped, it may be damaged, hence sending false alarms. A replacement costs $60, which is $40 more than the cost of the pendant when you buy it.
  • If you are not interested in owning the equipment, you should qualify for a monitoring-only contract.
  • You can upgrade your Vivint contract or add extra equipment, but you can’t downgrade it.

Summary

Vivint's medical alert system is expensive, but its features are just about average. Buying its medical pendant makes sense if you already own a home security system by Vivint. But if you are looking for a security system with the medical alert functionality, there are better options.

3.2

Pros:

  • Sleek equipment
  • Medical pendant with a panic button and LED light
  • Wireless
  • Speedy emergency response
  • Contract-less or financing options are available

Cons:

  • Medical pendant only works within the 300-feet range of the panel
  • Medical pendant should not be submerged in water
  • Replacing the pendant is more expensive than buying a new one
  • Expensive upfront equipment costs
  • Negative customer reviews
  • Lengthy contracts


LifeShield Medical Alert System Review

LifeShield Medical Alert System Review

LifeShield focuses on home security with 24/7 professional monitoring provided by five monitoring stations run by Protection 1. Its system is wireless, customizable, and easy to relocate, and you can opt for a monthly subscription with no lock-in contracts. But its medical monitoring features are limited, while the company’s customer service reputation is less than stellar.


Quality and Warranty

LifeShield manufactures its own equipment and offers a basic set for free lease when you sign up. If it should fail, the company replaces it at no charge. But if you choose to buy the equipment, the company only provides a 12-month limited warranty that doesn’t cover promotional items and normal wear and tear.


Features

LifeShield's baseline equipment package includes a control panel, fire, and CO detectors, a keypad, a keychain remote, a wireless security tablet, one motion detector, and door/window sensors.

Its Life Safety features include a panic button on your control panel, another one on your keychain remote, and 24/7 professional monitoring for medical alerts in its Advantage plan.

LifeShield’s control panel has a panic button that, when pressed, sends a signal to the monitoring station. An agent then tries to contact you via the two-way voice communication feature embedded in your control panel. If you can’t be reached, or if the agent confirms you need help, the monitoring station dispatches medical services to your home.

A significant disadvantage of this setup is that families with children prefer to disable this feature to avoid false alarms. Also, you need to interact with your control panel directly to trigger the medical alert, which out-rules several scenarios when you simply can’t get to the panel.

There is no medical pendant or wristband on offer, but their keychain remote can be used as a medical panic button on top of its remote arm/disarm commands. It only has two buttons – Stay/Away and Cancel/Off. When you press and hold both buttons for two seconds, the keychain sends a distress signal to your control panel. You also need to be somewhere around your control panel – not further than 30-50 feet away – to trigger the medical alarm.

Notably, the panic button needs to be configured separately – it doesn’t come enabled by default. Other than that, it’s minimalist and easy to use, and ships ready to work with your system. You can assign it to a specific user to track who comes and goes, and who triggers a medical alert. The system supports up to 8 users.

Perhaps, the most significant advantage of LifeShield is in its Quadruple Defense system based on four communication modes that function as a backup for one another – cellular, Internet, landline, and text notifications. If one network fails or your area has a weak signal, your system relies on any of the remaining three networks for timely alerts.​


Price​

LifeShield has two plans, both available in 30- or 60-month contracts with hefty cancellation fees and a month-to-month subscription you can cancel any time. But make sure you read the fine print in your agreement. To qualify for the monthly subscription, you must undergo a credit check.

  • Security Essentials kicks in at $20.99/mo and comes with a $200-worth starter kit containing the control base, a keypad, a keychain remote, two wireless entry sensors, and one motion detector. It also bundles a fire safety sensor and a security tablet for self-monitoring. It’s not apt for medical alerts since it does not provide professional monitoring.
  • Security Advantage is priced at $24.99/mo and comes with the equipment kit worth $299.99. The kit consists of 11 items, and bundles 24/7 professional monitoring, video monitoring, one indoor camera, and 30 days video storage for your security camera feed. It also offers a mobile app to control your system remotely.

Support

LifeShield provides 24/7 professional monitoring via five Protection 1 monitoring stations, which have a triple redundant system consisting of primary, backup, and disaster recovery centers.

When an alarm is triggered, operators can reach you through your two-way voice communication control panel to confirm the emergency and dispatch police or medical responders. If your home security system is equipped with video cameras, your operator can also access your video feed in the event of an emergency.

LifeShield customer and tech support are available 8 am – 9 pm during weekdays and 9 am – 6 pm during weekends. No live chat option is on offer, alas. It’s worth noting the company has generated quite a few negative reviews as of late, mostly due to declining support quality and issues setting up the equipment.


Installation

LifeShield offers a DIY installation. There is no direct line for tech support, so if you need assistance, you have to go through automated machines to request technical assistance.

On the bright side, your equipment ships preconfigured, complete with peel-and-stick adhesives and a mobile app with basic instructions. And if you choose to have a professional technician install your system, you can order the service for $99.99.


Things to Consider

  • Professional installation is priced at $100, which is higher than average.
  • You have 30 days to cancel your service without incurring early cancellation fees.
  • Long-term contracts come with a 100% early termination fee.
  • Your long-term contract auto-renews, unless you specify otherwise well in advance.
  • Home automation is not implemented as LifeShield equipment is not compatible with third-party devices or other security systems.
  • As a new customer, you have to undergo a hard credit check.

Important Tips

  • The control panel has a 24-hour battery backup but should be plugged into a power outlet.
  • The base provides crash-and-smash protection – if a burglar breaks it, it immediately alerts you and local authorities.

Summary

If 24/7 professional medical alert monitoring and medical panic button devices are top priority when you choose your home security system, LifeShield might not be the best option. It’s reasonably flexible but lacks equipment for proper medical alert monitoring, such as medical pendants, wristbands, or long-range GPS trackers available with some of their competitors.

3.1

Pros:

  • Keychain remote can be used as a medical panic button
  • The control panel has a panic button and two-way voice communication
  • Five monitoring stations
  • Reasonable rates
  • No-contract option is available
  • DIY or professional installation

Cons:

  • No medical pendants
  • Close-range panic button in the keychain remote or on the base itself
  • Limited selection of equipment
  • Short warranty
  • Negative customer reviews
  • Professional monitoring is only available in the high-tier plan


Protect America Medical Alert System Review

Protect America Medical Alert System Review

Protect America goes beyond DIY home security by offering wearable medical pendants and wristbands paired with its 24/7 medical emergency and home security monitoring plans.


Quality and Warranty

Protect America uses Alarm.com equipment and mobile app support for its home security and medical monitoring system. Its Simon XT Pushbutton and Simon XTi control panels are excellent in usability, compatibility with home automation devices and performance. Most of Protect America equipment has a lifetime warranty, but you don’t own it. If you cancel your subscription, you have to return the equipment.

Unlike most of its sensors and control panels, its medical pendants and wristbands are produced by Resolution Products and come with a two-year warranty, waterproof casing, and a non-replaceable battery with a 4-6 years lifespan.


Features

Protect America home security system can connect to emergency monitoring stations via cellular, broadband or landline network. Its Life Safety module includes smoke and carbon monoxide detectors, disaster sensors, and a medical panic pendant.

The medical alert button is portable, water-resistant and has a reliable RF signal. It comes in two formats – a pendant and a wristwatch:

  • It’s sleek at 1.5x1.2x0.6 inches. You can wear it as a bracelet, pager, wristband, or necklace.
  • You can program the panic button to set off a silent or an audible alarm.
  • It is easy to use, with a single red button with ergonomic feel.
  • Its casing is sealed and water- and shock-resistant, so you can wear it in the shower. It can also withstand 0F to 120F temperatures.
  • Its “Heartbeat” LED light blinks every minute to assure you it’s fully-functional.
  • It sends hourly supervisory signals.
  • You must be “near your alarm system” to be able to trigger a medical alert by using your medical pendant or wristwatch.​

When you press the red emergency button on your medical pendant, it sends low battery signals to your Simon control panel. Once the panel receives the alert from your pendant, your monitoring station gets notified.

From there, a Protect America monitoring specialist tries to contact you via your Simon control panel’s two-way audio to confirm if the medical response is necessary. If the agent is unable to reach you or someone on your emergency contact list, medical responders are dispatched.

Besides the medical pendant, Protect America has a few nifty gizmos you can use for medical alerts – a two-button panic device, a miniature pin-pad, and a small GPS tracker.

Its two-button panic device is small, discreet and you can use it to arm and disarm your system from inside your house. But you can also press both arm and disarm buttons to send a distress signal. The device is meant to be used inside your home and has a 50-feet range of the main control panel. It can be a useful little gizmo when placed strategically around your house – in a drawer, cabinet, or in your home office under your desk, or next to your bed.

The keychain remotes from Protect America can also be set to work as a panic button. You can use it from outside your house at 100-feet range from your control panel.

The miniature pin-pads are smaller versions of your panel pin-pad. They allow you to arm and disarm the system, but also send the distress signal. You can place several of these around your house so that you don’t have to rush to your control panel in the event of an emergency. Pendants and keychain remotes can be misplaced, lost or stolen, so additional pin-pads can come handy.

The GPS tracker is primarily for vehicle tracking if your car should ever get stolen. But you can potentially use it to track family members prone to wandering.

Finally, your Simon XT panel has three panic alarm buttons near the keypad. One is for Police Panic, the other is for Fire Panic, and the third is for Medical Panic with a cross sign that, when pressed for 3 seconds or pressed multiple times, alerts your monitoring station.​


Price​

Protect America home security packages with medical panic alert start at $19.99 per month. The activation fee is $19.95, while the equipment fee is $99 for the basic setup:

  • Copper $19.99/mo is landline-only. No mobile app is included.
  • Silver at $37.99/mo bundles ten sensors and one motion detector.
  • Platinum at $42.99/mo features 15 sensors and one motion detector.

Medical pendants are not included in the basic setup, but you should be able to replace a few entry sensors with medical pendants or panic buttons – inquire with your sales agent.


Support

Protect America operates three 24/7 professional medical and security monitoring stations for redundancy, and the average response time is around 12 seconds.

When an alarm is triggered, the monitoring station first contacts you or anyone on your emergency contacts list. Then it dispatches the appropriate first responders.

Its tech support is available from 8:00 a.m. to 9:00 p.m. CT Monday through Friday, and from 9:00 a.m. to 7:00 p.m. on weekends. Customer reviews suggest the company needs to improve its sales techniques, as agents sometimes fail to disclose important contract details.


Installation

Protect America does not offer professional installation, but you can rely on their phone tech support to guide you, as well as an extensive knowledge base and manuals. The DIY installation is overall straightforward.


Things to Consider

  • First-time customers have to sign a three-year contract.
  • After three years, you can switch to a monthly subscription, provided you give the company a 60-day notice.
  • Your three-year contract automatically renews unless you give the company a 60-day notice.
  • The early termination fee is 100% of your remaining contract.

Important Tips

  • Protect America has several panic button options worth considering – a medical pendant, two-button panic devices, a keychain remote, a mini pin-pad, and a GPS tracking beacon for vehicles (or senior customers prone to wandering). But the GPS tracker has no panic button.
  • You can cancel your agreement during the first 15 days of shipment, not activation.

Summary

Protect America offers multiple ways of triggering its medical alert, and its home security system is on the affordable side. But its equipment is short-range, which may not be apt for people prone to wandering.

3.6

Pros:

  • Upfront equipment cost is lower-than-average
  • Long-term warranty
  • Easy DIY installation
  • The medical pendant is easy to use and water-resistant
  • 24/7 professional monitoring
  • GPS tracker
  • Several ways to activate the medical panic button

Cons:

  • Medical pendant must be within a short range of your control panel
  • Long-term contract
  • 100% cancellation fee
  • The company does not disclose the pricing of its additional accessories


ADT Medical Alert System Review

ADT Medical Alert System Review

Unlike other companies in home security that include medical alert monitoring as an afterthought, ADT has a dedicated medical alert system and monitoring plans.


Quality and Warranty

All of ADT medical alert devices are covered by a price-lock guarantee, ForeverRate, which means you pay the same monthly bill throughout your stay with ADT. With ADT, you don’t buy but lease your equipment. You get a free kit, but you pay $9.99 for shipping. The installation is free DIY or professional, but extra fees apply in this case.

ADT covers your equipment with a lifetime warranty, so repairs and replacements in case of the normal wear and tear or malfunction are covered. If you lose a wristband or pendant, however, a replacement will cost you an average $14.99.


Features

ADT medical alert systems come in three flavors and differ not only in price but also in the equipment features, range, and perks:

Medical Alert Basic at $29.99/mo bundles 24/7 professional monitoring for medical emergencies and includes a base station with two-way voice communication and a temperature sensor, and a medical pendant or bracelet. The pendant – or bracelet – have a 300 feet range of your main console, so are ideal for in-house use.

Highlights include:​

  • The medical pendant and bracelet are waterproof, so you can safely wear them in the shower.
  • The base has an embedded temperature sensor, so if it detects abnormally hot or cold temperatures, your monitoring station receives a signal.
  • The base also has a backup battery that should last 12-20 hours if the power goes out.
  • The batteries in the medical pendants and bracelets should last at least 20 months.
  • This system requires WiFi connection or a landline. No cellular connectivity is available.

Medical Alert Plus at $35.99/mo includes 24/7 monitoring, and consists of the same base with two-way voice communication, temperature sensor, and a backup battery, but tops it off with a fall detection pendant, and a medical alert wristband or a pendant.

Highlights include:

  • Wearable accessories have a 600 feet range around your base console, ideal if you spend a lot of time in the yard, by the pool, or in the garden.
  • The fall detection pendant sends a distress signal to the base, which in turn sends the signal to the monitoring station, even if you are unconscious.
  • The fall detection pendant also comes with a two-way voice communication feature, so you can talk to the agent without having to rush to the base console.
  • This system needs a cellular connection.
  • The accessories are waterproof.

ADT On-The-Go at $39.99/mo is ideal for active users who are often out and about but need to be able to press a panic button and have an agent dispatch help wherever they may be, not just at home. This system includes a special mobile device with two-way voice communication, one waterproof wristband or a fall detection pendant.

Highlights include:

  • The system is cellular.
  • GPS tracking embedded in the mobile console help agents locate users who get disoriented or are prone to wandering.
  • The pendant needs to be within 100 feet of your mobile console to stay active.
  • The fall detection pendant also has a two-way voice communication.
  • The wearable accessories are waterproof (pendants, wristbands).

Price​

The equipment and activation are free, and so is DIY installation. No long-term contract is required, so you can opt for a month-to-month agreement, but discounts are available on annual and quarterly contracts. Also, existing customers running ADT home security system qualify for discounts (approximately -$2/mo).

The medical monitoring monthly plans are:

  • Medical Alert Basic - $29.99/mo
  • Medical Alert Plus - $35.99/mo
  • ADT On-The-Go - $39.99/mo

To cancel, you must notify the company at least 30 days in advance.

If you need two pendants, for instance, one for yourself and another for your spouse, you can order an additional pendant for a one-time charge of $14.99 and an extra $5/mo on top of your monitoring fee.​


Support

ADT runs its monitoring stations, and their response rate is on average around 20 seconds. Once you activate your panic button, it sends a distress signal to your base station or mobile console, which routes it to the monitoring station.

An agent then tries to reach you via the two-way voice communicator embedded in your base station, mobile console, or the fall detection pendant. If the ADT monitoring representative can’t reach you, or you confirm you need help, the agent contacts the corresponding emergency service to dispatch to your home or away location (if you are on their ADT On-The-Go plan).


Installation

The DIY installation is easy to accomplish even for the non-techies, but if you need professional help, ADT offers a toll-free number you can call and have a technician guide you. Also, professional installation is available at an extra cost.

While the base console comes with a 24-hour backup battery, you still need to ensure it is connected to the power source. The batteries in your wearable pendants or wristbands should last up to two years.​


Things to Consider

The ADT medical alert system is a standalone offering that comes separate from its home security plans. If you already run an ADT home security system, you have a panic button for medical emergencies embedded in your base keypad, a panic button in your key fob, and a water-resistant wearable device.


Important Tips

  • The fall detection pendant is not 100% foolproof, though, so the company recommends that you test it on a regular basis.
  • The company does not run automatic diagnostics of your system – it is entirely your responsibility. ADT recommends running a regular monthly checkup of your system and pendants to ensure flawless performance and identify faults if any.
  • ADT medical monitoring monthly plans include the equipment that covers one user only, but you can add more users to the system at an extra monthly fee and order additional pendants.

Summary

The ADT medical alert systems can be a feasible option for aging people and anyone with health issues living alone or with a spouse, as well as active seniors who are often out and about.

4.6

Pros:

  • Landline, cellular and WiFi connectivity (based on your plan)
  • Medical pendants, wristbands, fall detection pendants, mobile console
  • Long-range pendants for in-home systems
  • GPS tracking for ADT On-The-Go system
  • In-home temperature monitoring
  • Two-way voice communicator in base console, mobile console, and fall detection pendants
  • No lock-in contracts, monthly subscriptions
  • ADT ForeverRate
  • You can buy one system for a family of two at a small extra fee

Cons:

  • No automatic system testing
  • You need a standalone subscription for home security, video surveillance, environmental sensors and home automation


SimpliSafe Medical Alert System Review

SimpliSafe Medical Alert System Review

SimpliSafe is a popular brand on the home security market offering one of the best wireless systems with and without professional monitoring, or lock-in contracts. In early 2018, the company released an all-new build of its equipment, SimpliSafe 3, which now includes a panic button you can configure to set off a medical alert.


Quality and Warranty

SimpliSafe manufactures its equipment and ships it preconfigured and with a 1-3 years warranty depending on your equipment. Notably, you can buy new or refurbished items (with a significant discount) and build your system from scratch, choosing only the components you deem necessary.

SimpliSafe also offers a 60-day money-back guarantee, and you can self-monitor or subscribe to 24/7 professional monitoring with C.O.P.S. Monitoring.


Features

SimpliSafe system’s medical alert monitoring comes down to two options – a panic button and a key fob.

The panic button is a small peel-and-stick plastic box you need to place somewhere where you expect to have an emergency. The provider suggests you place it near your bed, but it’s not wearable as you would expect.

You need to hold the button for full 2 seconds to activate the alarm. The red LED light at the top right corner of the Panic Button should flash to confirm your panic signal has been sent.

Highlights include:​

  • The panic button can be configured to set off an audible or a silent alarm.
  • You can choose the type of alert it sends – medical, security, or fire.
  • The monitoring station calls your local city’s police department dispatch center and specifies the type of emergency you have.

The other SimpliSafe panic button is located on the key fob you use to arm and disarm the system. Its panic button feature also sends a distress signal to your base, which in turn sends it to the monitoring station. The keychain remote is portable but only works within 50 feet of your base station.

One nifty feature of it is you can disable its ability to arm/disarm your system and leave nothing but the panic button feature. This way, if your key fob is lost or stolen, the security of your system is not compromised, and you don’t need to change the settings to remove the lost key fob from the list of devices. And you can carry your panic button around your house. But there doesn’t seem to be an option to configure your key fob panic button to stand for medical alerts only.


Price​

SimpliSafe is particularly attractive to users who want to build their system without having to pay for a bundle they don’t quite need. And the company is transparent about its pricing. A single Panic Button will set you off $19.99, while a Key Fob is priced at $24.99.

SimpliSafe monthly, no-contract and optional monitoring plans are Standard at $14.99/mo (no mobile app), and Interactive at $24.99/mo (with mobile control).

You can choose to install the system by yourself or order professional installation for $199.

The company also offers preset equipment kits, with only two of them bundling key fobs and panic buttons:

  • Hearth at $374 provides one base station, one keypad, one key fob, three entry sensors, one motion detector, one 105dB siren, and one smoke detector.
  • Knox at $499 also offers one key fob, but more sensors – six entry sensors and two motion detectors.
  • Haven at $489 is the only kit that includes a panic button and one key fob on top of environmental and security sensors.

If you need several panic buttons and key fobs, it’s cheaper when you choose your components rather than opt for a preset kit.


Support

SimpliSafe provides 24/7 professional monitoring via C.O.P.S. Monitoring, an award-winning agency with multiple locations for redundancy.

When your panic button is triggered, and the red LED light blinks as a confirmation, your base sends the distress signal to the monitoring station. An agent then tries to contact you and others on your emergency contact list by phone. If the operator can’t reach you, and people on your emergency contact list can’t confirm if you’re having an emergency, the monitoring station alerts your local PD and specifies that you have a medical emergency.

The SimpliSafe tech support works regular 9-6 business hours and receives praise from SimpliSafe customers.


Installation

SimpliSafe DIY installation is straightforward – peel-and-stick adhesive on your panic button allows you to place it on almost any surface. Relocating it is easy since your equipment ships with additional two-side adhesive strips.


Things to Consider

  • The panic button in your SimpliSafe key fob only sends the distress signal. But you can’t configure it to send a medical emergency alert. In theory, when an agent calls to confirm your situation, you could specify that it’s a medical emergency. But the caveat is that people may be unable to answer the phone while having a medical emergency. So key fob’s panic button is a far cry from what you would call a medical alert button.
  • The panic button is stationary; you can’t carry it with you.

Important Tips

  • With the new SimpliSafe 3, you can choose from the panic button’s three modes – police, fire, or medical emergency.
  • SimpliSafe 3 keypad also has a red panic button on the top of the casing.
  • COPS Monitoring contacts your local police department in the event of an emergency. It might make sense to call SimpliSafe support to verify your local emergency phone numbers.
  • You can put your system in Test Mode and see it for yourself how the system works, and how fast the monitoring station responds to your distress signal.

Summary

SimpliSafe is an excellent home security system, and if you’ve already invested in it, it makes sense to add a few panic buttons to your system. But if you are only looking for a home security system with a robust implementation of medical alert monitoring, the SimpliSafe solution is only mediocre.

4.2

Pros:

  • Affordable equipment and monitoring plans
  • DIY and professional installation
  • Ability to set your panic button to trigger medical alerts
  • Fast response rates
  • No lock-in contracts

Cons:

  • Panic buttons are stationary
  • The only wearable panic button is the one in the key fob
  • The key fob panic button sends a distress signal without specifying it’s a medical alert
  • No specifically medical alert pendants or wristbands are on offer

LiveWatch Medical Alert System Review

LiveWatch Medical Alert System Review

LiveWatch offers rather basic medical alert monitoring to its subscribers. A few panic buttons across their equipment and a 24/7 professional monitoring can hardly count as a full-fledged medical alert system, but if you’ve already invested in their home security system, you can use it for medical alerts.


Quality and Warranty

LifeWatch uses Alarm.com equipment, so you get the standard quality and generic looks. But with a 365-day return policy backed by a full refund guarantee, it makes sense to focus on its features rather than looks. Most of its addon equipment comes from GE, as is the case with its water-resistant panic pendants.

A two-year warranty covers all equipment, but the company also provides a lifetime warranty upon request.


Features

LiveWatch control panels, Simon XTi-5 and IQ Gen 2, both come with two-way voice assists communicator. When an alarm is triggered, the monitoring station tries to reach you via your control panel to confirm the alert. It’s a fast and secure way to communicate with your monitoring professionals and ask for help or cancel the alert if a false alarm has been triggered.

Your control panel also comes with an embedded panic button – a white cross on the red background. You have the option to set off an audible or a silent alarm. Per LiveWatch manual, if the alarm is silent, the monitoring station dispatches police to your home. If the siren is set to audible, the monitoring station dispatches an ambulance.

LiveWatch water-resistant pendant panic sensor by GE works within an undisclosed range around your base console. The company states it works “just about anywhere” - at home, in the shower, or in the yard. In theory, the pendant should have 300-500 feet range to work outside your house.

Its features include:

  • LiveWatch medical pendant is water-resistant – you can wear it in the shower, but you shouldn’t submerge it in the water entirely.
  • It’s quite bulky, unlike other portable medical pendants from competitors, and looks more like a plastic doorbell than a panic button.
  • You can clip it to your belt, hang it around your neck, or attach it to a wall.
  • The battery should last you up to five years.
  • You need to press the panic button for at least two seconds to trigger an alarm.

When you press the panic button on your panic sensor, the embedded transmitter sends a distress signal to your control panel, which then sends a signal to your monitoring station.

Finally, the third option to trigger a medical alarm is by activating the panic button feature in your remote key fob that comes with the GE Simon XT panel:

  • It is semi-waterproof and has a 500-feet range around your control panel.
  • Its battery should last up to five years.
  • Its operating temperature ranges from 10 to 120°F (-12 to 49°C).
  • It’s compact at 1.26 × 1.96 × 0.34 inches, and you can wear it on a keychain, in your pocket, or in your purse.
  • The key fob doesn’t have a standalone panic button, but a combination of Lock and Unlock buttons activates its panic button feature and sends a distress signal to the central station.
  • There is no way of configuring this feature to stand for medical emergencies, however. You need to specify your emergency to the monitoring agent during your confirmation call.

Price​

With LiveWatch, you sign a one-year contract for 24/7 home security monitoring and pay the upfront cost of your equipment. The hardware kits can cost anywhere between $99 and $699. LiveWatch also lets you cancel anytime without incurring an early termination fee.

A one-time activation fee is $19.95 while the lifetime warranty costs an extra $50.

There are currently two preset equipment kits on offer:

  • Plug and Protect Basic at $599, which includes two door sensors, one motions sensor, and a high dB siren with mobile alerts.
  • Plug and Protect Complete at $699, bundling a touchscreen control panel and Bluetooth hands-free disarming.

None of the kits include the panic button device or the key fob since they count as addon equipment available at an extra cost. For instance, a key fob is $30, but you need to request a quote from the LiveWatch sales representative for the water-resistant panic pendant.

LiveWatch four monthly monitoring plans are as follows:

  • Basic at $19.95/mo includes ASAPer and 24/7 monitoring.
  • Mobile Pro at $34.95/mo adds remote arm/disarm, live voice assistance, and crash-and-smash protection.
  • Total Home at $39.95/mo bundles a mobile app, and a laundry list of home automation features, advanced alerts, and motion sensors.
  • Total Home + Video at $49.95/mo adds an ability to access live streams of your security camera.

Medical alert monitoring is included in the base cost of the monitoring plans.


Support

LiveWatch runs three monitoring stations for redundancy. The company also has a nifty ASAPer feature, which stands for As Soon As Possible emergency response. When your panic button is triggered, and the security agent can’t reach you, the monitoring station contacts everyone on your emergency contact list – by phone, text, or email based on your preferences. This allows LiveWatch to offer faster-than-average response rates.

As for their sales agents, be ready to handle pushy sales tactics.


Installation

LiveWatch systems come pre-configured, so that you can install your system in a matter of an hour. The setup is a bit convoluted, though. You need to create an account, then request an activation call, and then set up your system and connect devices.

A brief look at the instructions on how to activate a panic button device is enough to tell the company needs to focus on usability.


Things to Consider

  • Medical alert features are basic at best.
  • It’s not the cheapest – nor the most user-friendly – system, especially for seniors.
  • You can buy the same equipment on Amazon, and chances are you will find a better deal than with LiveWatch.

Important Tips

If the panic button device does not respond to you pressing the button, the company suggests it needs a new battery, which is a standard 3.5 VDC ½ AA Lithium Battery you can change all by yourself.


Summary

LiveWatch is a competent but pricey home security monitoring system. Its medical alert features come as an afterthought, unfortunately.

3.2

Pros:

  • Water-resistant panic button pendant
  • Key fob with a panic button feature
  • A panic button for medical alerts on the control panel
  • 24/7 monitoring
  • ASAPer
  • Cancel anytime
  • Up to five years battery lifespan
  • Fast response rates

Cons:

  • The panic button device is bulky
  • Above-average price
  • Not the most user-friendly installation and setup
  • Customer service experience may vary

Armorax Medical Alert System Review

Armorax Medical Alert System Review

Armorax home security system bundles 24/7 professional monitoring for security, environmental hazards, and medical alerts. While its medical alert features aren’t designed specifically for seniors or people with medical conditions, its panic pendants and key fobs can send a distress signal, and you can program it to stand for medical-only alerts.


Quality and Warranty

Armorax base equipment comes from 2GIG and Alarm.com, while RE Resolution manufactures peripherals and accessories. You have to buy the equipment, which suggests hefty upfront investment. But the equipment is compatible with hardware by many other brands and supports most communication protocols you need to set up a few automated tasks for your smart home. Also, you can use the devices with another home security service or self-monitor.

Armorax offers a 3-year warranty on its devices, but the RE Resolution specs sheets suggest the panic pendants and keychain remotes have a two-year warranty. Inquire with the sales agent about warranty on pendants and key fobs just in case.

Finally, Armorax offers a 30-day money-back guarantee and professional installation worth $199 for those who don’t like the idea of mingling with the DIY setup.​


Features

Armorax 2GIG GC2 keypad-enabled and GC3 touchscreen panels come with integrated two-way voice communication, which allows the monitoring station to call you directly in the event of an emergency.

There are two ways you can activate a medical alert here – via a panic button pendant, and the key fob remote.

The panic pendant is compatible with 2GIG but also works with GE and Honeywell, so if you switch at a later point, you can keep using it. The pendant is portable, fully-sealed and water-resistant. Note, however, that water-resistant means you can have a shower while wearing it, but you should not submerge it entirely, although it’s been tested to survive up to 1-meter submersion.

Features include:

  • A single red button has a nice feel to it and is easy to use.
  • An embedded Led light blinks every minute to confirm the device is functional.
  • The pendant has a reliable RF signal within a 150-foot range of your control panel.
  • The panic button ships with an elastic band and a neck pendant, so you can choose how you like to wear it.
  • The battery should last 4-6 years, but it is sealed and non-replaceable.
  • The temperature range is from 0F to 120F.

When you press the panic button, the unit sends a distress signal to your control panel, which routes it to your monitoring station. An agent then tries to call you via the two-way voice assist. If you can’t be reached, the monitoring station dispatches help to your home.

You can request your panic pendant to stand for medical-only alerts, which is essential since many people in the middle of a medical emergency may have difficulty breathing, let alone talking to confirm they need an ambulance instead of the police.

The second option to trigger medical alerts is to configure one of the buttons on your remote key fob. It’s not water-resistant, and it doesn’t have an elastic band, so you can’t wear it at all times, but it’s more compact and multi-functional than the panic pendant.

The key fob features include:

  • Tactile button click confirms the button has been pressed.
  • The embedded LED light blinks for feedback.
  • Recessed buttons help avoid “pocket false alarms.”
  • The key fob ships with a full pivoting built-in key ring for tangle-free storage.
  • It has a 300-feet range and runs from a GP27A battery with 4-6-years lifespan.

Price​

With Armorax, you can choose to pay-as-you-go or sign a three-year agreement. Early termination fees apply if you choose to cancel early.

Their three monitoring packages are:

  • Basic at $34.95/mo – 24/7 professional monitoring
  • Intermediate at $39.95/mo – monitoring, mobile app, video surveillance
  • Advanced at $44.95/mo – monitoring, mobile app, video and home automation

A 36-month contract provides discounts on your equipment ($99 on the Base instead of $649). Also, your monthly fee is locked during your contract.

Both the panic button pendant and the key fob are priced at $29 each, and the Base system kit includes one key fob. The panic pendant is only available as addon equipment.


Support

Armorax outsources its professional monitoring to COPS Monitoring, a UL-listed, CSAA-approved center licensed to operate in all 50 states. Their response times are “under two minutes,” while the system sends alerts to your mobile app, email, or a text message.

Armorax doesn’t want you browsing the equipment specs and pricing by yourself. Should you have any questions, you have to deal directly with their sales agents. Fortunately, their live chat runs around the clock, and the agents are quick and helpful.


Installation

Although the DIY installation is fairly hassle-free, it is not necessarily so if it’s your first time installing a security system. The control panel is plug-and-play while the pre-programmed sensors come with adhesive strips. But good luck finding a guide or a manual on Armorax website.

And while reaching a sales agent is easy, getting through to their tech support for help installing your system may not be so fast. Alternatively, you could opt for a professional installation, which is pretty expensive when compared to competitors’ rates.


Things to Consider

  • Armorax is a relatively young company, with just three years on the market and few reviews from existing customers.
  • It lacks transparency and a functional knowledge base.

Important Tips

To use your panic pendant or key fob for medical alerts, specify your request to the support agent to ensure your equipment comes pre-programmed to trigger medical-only alerts.


Summary

Armorax doesn’t put its medical alert features front and center, suggesting it’s not something they plan on improving in the nearest future. Their panic pendants and key fobs come from the well-established manufacturer, but overall, the system is not slated for seniors or people prone to falling or wandering.

3.5

Pros:

  • Alarm.com, 2GIG and RE Resolution equipment is universal
  • Wearable, water-resistant panic pendant
  • Remote key fob with a panic button
  • Can be configured to trigger medical alerts
  • Up to 300 feet range
  • Cellular and WiFi connectivity

Cons:

  • Lacks transparency
  • Upfront equipment costs

Link Interactive Medical Alert System Review

Link Interactive Medical Alert System Review

While Link Interactive scores high among home security systems, its medical alert monitoring features are fairly basic, and not apt for people with medical conditions, or seniors. The company offers a wireless panic button and a keychain remote with an optional panic button complete with 24/7 professional monitoring plans under short- and long-term contracts.


Quality and Warranty

Link Interactive provides a 2-3-year warranty on the equipment it sells – GE, 2GIG, and Honeywell. Under warranty, the provider is responsible for replacing faulty sensors and fixing any device issues.

With Link, you buy your equipment instead of leasing it. This means you can choose your components, and use them with another security provider at a later point. At the same time, it also means a reasonably hefty upfront payment for your hardware.

Fortunately, the equipment you buy via Link is priced competitively ($22-$112).


Features

Link Interactive medical alert system comes down to two devices – its wearable panic button and a keychain remote.

The wireless, water-resistant panic button PANIC1 is a competitive little gizmo with a 350 feet range around your base station. It’s portable, and ships with a wealth of accessories – a necklace cord, a wristband, and a belt clip, as well as several multi-functional clips and a wall mount you can use to attach the button to a wall or any other surface.

You can use the panic button in the shower because it is water resistant, but you don’t want to submerge it entirely since water-resistant is not exactly waterproof.

The panic button transmits your distress signal to your base station regardless of whether your home security system is armed or disarmed.​

Highlights include:

  • You need to press the panic button during five seconds to trigger the distress signal.
  • Its lithium battery, Panasonic CR2032, should last up to 3 years.
  • 350-feet range around the base console means you can use it from the yard or garden.
  • It can be programmed to stand for either police or medical help.
  • It comes with a red LED light, which activates to confirm the panic button has been triggered.
  • It’s plastic, white with a gray button, but not the most compact panic device out there, at 1.65 x 1.20 x 0.50 inches.
  • It comes with an excellent selection of accessories so that you can wear it on a belt, around your wrist or neck, or attach to almost any surface.
  • It doesn’t play well with cold temperatures since its operating range is 32° to 120°F (0° to 49°C).
  • The warranty is two years.

Link Interactive four-button keychain remote KEY2 is a convenient way of arming/disarming your system or setting off a distress signal.

It’s small, portable and uniquely identified, meaning each key fob is attached to a specific user within your system. You can have up to eight keychain remotes on your system.

Highlights include:

  • Its lithium coin battery, Panasonic CR2015, should last up to 5 years.
  • The wireless signal range is up to 350 feet around your base station.
  • It’s plastic, black and pretty standard in size.
  • It’s not water-resistant, and it doesn’t tolerate freezing temperatures.
  • It’s covered by a two-year warranty and ships with a key ring.
  • You can operate your garage door opener with a GDR1 interface.

Your control panel also comes with the two-way voice communication feature, meaning your monitoring station agents can talk to you directly through the base console when you trigger an alert.

It’s a convenient way for the monitoring station to determine if they need to dispatch medical, fire, or police help.

If you opt for a video surveillance plan, you can access your indoor and outdoor cameras live feed to keep tabs open on your loved ones if they have health issues.


Price​

Link is more flexible than many of its direct competitors, offering a 30-day money-back guarantee complete with a full refund, no questions asked.

The provider offers three monitoring plans – Standard at $29.99/mo, Gold $35.99/mo, and Elite $40.99/mo. All subscriptions include 24/7 professional monitoring for security, fire, and medical alerts.

Each plan is available in 12-, 24-, or 36-month contracts. The early cancellation fee is 75%-100% of the remaining balance on your contract.

Once you decide on a plan, Link Interactive helps you create a customized solution based on the equipment you need. There is no activation fee, while the price of your hardware depends on the items you choose.

For instance, a panic button is priced at $37, while a single keychain remote will set you off $24.

Link also offers a three-year guaranteed rate lock, so your monthly rate remains unchanged during the length of your contract.


Support

Link outsources the 24/7 monitoring to two AvantGuard monitoring centers. AvantGuard is considered one of the best in the industry, with approximately 20 seconds response time. But there is no response-time guarantee, however.

When you trigger the panic button, it sends a signal to your control panel that notifies the monitoring station. A monitoring agent then tries to reach you via the two-way voice communication in your control panel or by phone to verify the incident and dispatch help. If you do not answer the phone, the monitoring center contacts the authorities.

Link Interactive technical support is available 24/7 by phone and via live chat, earning the company overwhelmingly positive reviews from its customers.


Installation

There is no professional installation with Link – you take care of the business with a Phillips screwdriver and DIY installation guides. If you need help, the tech support is available via live chat around the clock.


Things to Consider

  • Link offers two versions of base stations – 2GIG Go!Control and IQ Panel 2, both touchscreen and have the in-built two-way talk feature. As far as adding and configuring a sensor is concerned, the IP Panel 2 seems to have a more user-friendly and modern interface than 2GIG, but it’s also pricier.
  • It only works with the cellular connection.

Important Tips

Ask for “agreement discounts” with long-term contracts.


Summary

If you already run a home security system from Link Interactive, it only makes sense to buy a few panic buttons to use in and around your house for medical emergencies. But it’s not the most robust medical alert package on the market.

4.4

Pros:

  • Water-resistant panic button with a 350-feet range
  • Keychain remote with a panic button, also with a 350-feet range
  • Two-way voice assist in the control panel
  • Fast response times
  • 30-day trial
  • Flexible subscription options
  • Easy to use

Cons:

  • No landline or broadband connectivity
  • Upfront equipment costs

Nest Secure Medical Alerts System Review

Nest Secure Medical Alerts System Review

Nest Secure is a relatively new entrant to the home security market, which is both good and bad. The company invests in innovative solutions, but unfortunately overlooks some of the fundamentals. Its equipment is advanced and sleek, but Nest’s offer has several serious gaps, and the medical alert system is one of them. There is only one panic button on the base console, and you can’t directly customize it to stand for medical-only alerts. Nest Secure is not apt for families looking for basic medical alert features in their home security system.


Quality and Warranty

Nest Secure equipment ships with a two-year limited warranty. If some component of your Nest Secure requires a replacement, the company provides it. But that would be the end of warranty for the said component. In other words, replaced devices don’t get a warranty. On the bright side, Nest designs and manufactures its hardware, so the looks and quality are top-notch.


Features

Nest Secure base station, Nest Guard, is the brain of the system. Nest Guard has an embedded panic button at the back of its casing. Regardless of the alarm mode you have set – Off, Home and Guarding, or Away and Guarding – you can use the panic button to trigger an alarm.

Nest Guard initiates an audible alarm if the panic button is triggered. The specs sheets do not specify for how long you need to press the button to set off the alarm. It just says press and hold until the alarm sounds.

The Nest Guard’s light ring should turn red, and the siren should go off – a fairly straightforward confirmation your distress signal has been sent.

But if you release the button early, without the confirmation signal, your distress signal has not been sent.

If you self-monitor with Nest Secure, pressing the panic button triggers the system to send mobile notifications to everyone who has access to your home through the Nest app.

If you subscribe to one of the Moni-provided monitoring plans, the Alarm Response Center monitoring station needs to reach you first to confirm the nature of your alarm. Then, if necessary, the monitoring center dispatches help. If the station can’t reach you, it tries to reach the people on your emergency contact list and then sends police to your house.

Moni monitoring plans cover medical alerts, but the Nest Secure system lacks the necessary equipment to make medical alerts with professional monitoring functional. The disadvantages are glaring – there are no wearable panic buttons or standalone panic buttons you could attach to a wall near your bed. Nor is there a panic button on the keychain remote.

There is no keychain remote as such. The minimalist Nest Tags are lovely, but when it comes to evaluating their functionality, traditional key-enabled remotes you can program to have a panic button come out winning.

Nest Secure FAQs list the sensors that can trigger an alarm in different modes. For example, opening a window or detaching a power cable from Nest Guard triggers the alarm when the system is enabled. But none of the options on the list can be used for medical alarms, except for the panic button in the Nest Guard base.​

It means, should a medical emergency occur, you need to:​

  • Rush to your base station to send a medical distress signal.
  • Press it long enough to send the signal.
  • Answer the phone and confirm the nature of your emergency.
  • Or, wait till the monitoring station tries to reach your emergency contacts.
  • If they don’t know the nature of your emergency, police will be dispatched.

Notably, the Nest app doesn’t offer a way to use it as a panic button either.


Price​

The basic kit of Nest Secure is $499. It bundles Nest Guard, two Nest Tags, and two Nest detect sensors. A Nest Cam will set you off $199, while additional sensors are $59 each.

Professional monitoring plans through Nest-Moni partnership is available in two subscriptions:

  • $19/mo in a three-year contract
  • $29/mo in a month-to-month subscription

Nest Secure also offers an additional cellular backup connection for $10/mo for your system to fall back to should your WiFi connection go down.


Support

Nest Secure is just the hardware – you can use it to self-monitor, or you can subscribe to Moni monthly monitoring plans. The latter offer 24/7 professional monitoring through the Alarm Response Centers. Although the response times should be prompt, the station takes the time to reach your emergency contacts for confirmation before dispatching help.

If you – or people on your emergency contact list – can’t specify the nature of your situation, the monitoring station notifies your local police precinct.

If you self-monitor, and someone in your house triggers the alarm by pressing the panic button, you should receive a notification in your Nest app and be able to access your Nest Cam feed to assess the situation. In theory, this could work for medical emergencies. But users report notifications sometimes take up to an hour to arrive, which is unacceptable for both home security and medical emergencies.


Installation

Nest Secure DIY installation is intuitive, and you can rely on the Nest app to guide you. But when it comes to using its only panic button, the system is severely lacking. It’s on your base; you can’t wear it or move it, or customize it to stand for medical-only alerts.


Things to Consider

  • The medical alerts are implemented at a sub-standard level.
  • Not apt for families with children, seniors, or anyone with medical conditions.
  • Nest is a Google-owned product, so assess potential privacy concerns.

Important Tips

The Nest Secure support does not seem overly knowledgeable in the technical area. It might make sense to request tech support instead.


Summary

Most home security systems offer at least a panic button on their keychain remotes. Many provide standalone wearable panic pendants that are also water-resistant. Some go as far as powering their medical pendants with GPS trackers, and two-way voice assist. Medical panic button devices are essential parts of any home security system these days. Nest Secure, in its current build, is not apt for medical alerts.

1.8

Pros:

  • The brand

Cons:

  • Sub-standard implementation of medical alerts
  • Only one panic button on the base console
  • No wearable panic pendants
  • No standalone stationary panic buttons
  • No keychain remotes with programmable panic buttons
  • In self-monitoring, notifications take long to arrive
  • Overpriced
  • No two-way voice assist

Scout Medical Alerts System Review

Scout Medical Alerts System Review

The Scout Alarm install-it-yourself modular home security system is popular among techies, particularly fans of automation. It’s not ideal, but it is an affordable, transparent, and capable system, which allows you to add components easily. It also integrates with a wealth of devices, apps, and platforms like Google, Nest, Samsung SmartThings, Amazon Alexa, Z-Wave, and Zigbee. It’s all wireless and flexible, and with the implementation of IFTTT, you can even create a panic button in your smartphone.


Quality and Warranty

Scout manufactures its equipment and backs it with a 1-3-year limited warranty and a 60-day money-back guarantee. You have to pay for the equipment upfront, but you can return or replace the equipment you don’t need at a later point. The system relies on WiFi, with cellular backup.


Features

When it comes to medical alerts monitoring, Scout doesn’t have a physical panic button device or a panic button on its base console, but its IFTTT integration allows you to create custom recipes or tap the library of existing ones and add a broad variety of features to Scout’s base system.

In case you’re unfamiliar – IFTTT stands for IF This Then That. The free platform acts as a digital middleman that connects your Internet-enabled devices and services to make things work together and minimize manual input for you. In layman terms, it takes input from one device/service and triggers an action in another device/service.

You can use an existing IFTTT applet self-descriptively dubbed “Activate your Scout Alarm panic button,” which triggers your Scout siren – all you need to do is tap one button in your smartphone. Alternatively, you can create a custom IFTTT applet for a panic button, and add as many customized buttons as you like.

But if you need a panic button everyone in the family could use, you would have to set up the same IFTTT applet on all their smartphones (and ensure they know how to use it).

Scout also provides 24/7 professional monitoring for Samsung SmartThings users, so you could inquire if you can potentially set up your medical panic button via this integration. But the knowledge bases of both Scout and SmartThings lack cohesive confirmation on the matter.

Other than that, Scout is desperately wireless and keypad-less. Its obsession with zero-keypad design means even its door panels are RFID triggered and have no buttons.


Price​

With Scout, you pay an upfront cost for the equipment, none of which includes a panic button. Even Scout key fob only works for arming/disarming the system. For the basic setup, you are going to need a hub $129, and a few access or motion sensors and the total cost of your equipment can be significantly cheaper than with many competitors. But while Scout addon equipment includes several environmental hazard detectors, the provider flat out ignores medical pendants.

Scout has two monitoring subscriptions:

  • Always On at $9.99/mo or $107/year is a self-monitoring plan that comes with Scout proprietary mobile app you need to monitor your system and its components
  • Always On+ at $19.99/mo or $215/year, which includes a 24/7 professional monitoring

Unfortunately, self-monitoring without a subscription is unreliable and not user-friendly, since the monthly fee gets you Scout mobile app. Without it, you can only use your browser to control the system, which drastically hampers usability.


Support

Scout offers self-monitoring and 24/7 professional service with COPS Monitoring, an award-winning agency licensed to work in all 50 states.

Even though COPS is a reliable provider, an IFTTT-enabled panic button is not something you want to rely on in emergency situations. IFTTT recipes may work and then fail out of the blue, and you never know when that might happen. If you google “IFTTT reliability issues,” you will find various community forums discussing the reliability inconsistency, which persists. So the IFTTT implementation is a far cry from what you would call a full-fledged medical alert system.

The Scout community forum is a buzzing place, while the available tutorials and knowledge base are comprehensive, but good luck finding panic button-related materials. For example, there is no official confirmation from the company that medical help can be dispatched when you trigger your IFTTT panic button. Nor is it clear whether you can ask for the help to be dispatched to a location that’s different from your home address if, for instance, you happen to have a medical emergency when out and about.


Installation

You need to familiarize yourself with IFTTT and Scout mobile apps. From there, setting up your IFTTT panic button is relatively hassle-free – follow the instructions that come with the applet.


Things to Consider

  • Scout caters to the fans of automation and smartphone-enabled control. You need the mobile app or a web-based interface to control every feature of your system.
  • It’s apt for technically-savvy users.
  • It doesn’t offer medical panic buttons.

Important Tips

Scout can be impressive, but if a reliable medical alerts system is a priority feature for your home security package, look elsewhere.


Summary

Scout might be a massive step toward smart home security. But the lack of tangible – and reliable – panic button devices makes it unfit for use with medical alerts, especially if you are looking for medical panic button devices that can be used by not-so-technically-savvy users.

2.0

Pros:

  • IFTTT and Samsung SmartThings integration
  • IFTTT digital panic button
  • 24/7 professional monitoring available

Cons:

  • Sub-standard implementation of medical alerts
  • Requires advanced technical skills to set up and operate
  • IFTTT reliability issues